Refund policy

We have a 14-day return policy after receiving your item to request a return for store credit or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All accessories, personal care items, jewelry, candles, home decor, and sale items are final sale. Customers are responsible for return shipping costs. Original shipping charges are non-refundable. 

To start a return, you can contact us at info@catalogue-collection.com. Please note that returns will need to be sent to the following address: [9515 Lee Hwy Suite Q, Ooltewah, TN 37363] 

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. 

You can always contact us for any return question at info@catalogue-collection.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The quickest way to get exactly what you want is to return your items and place a new order for the one you'd like

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.  If approved, we have a store credit or exchange policy only and will be provided all applicable information on how to use your store credit or promptly provide you with your requested exchange.  If more than 7 business days have passed since we’ve approved your return and you have not received your store credit or exchanged product, please contact us at info@catalogue-collection.com

No returns on shoes, accessories, purses, handbags, personal care products, jewelry, nipple covers, and final sale items.

To be eligible for our in store credit or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.